Refund policy

At Moon Harbor, we aim to provide a seamless and satisfying shopping experience by offering products that meet high standards of quality and usability. If for any reason you are not completely satisfied with your purchase, we offer a 30-day no-hassle return policy from the date of delivery.

To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging. Products that show signs of wear, damage, or alteration may not qualify for a refund. Certain items such as personal care products, hygiene-related goods, or final sale items may be non-returnable due to safety and quality standards.

Once your return request is approved, you will receive instructions on how to send your item back. After the returned item is inspected and approved, your refund will be processed to your original payment method within a few business days. Please note that shipping charges (if applicable) are non-refundable.

In case of defective, damaged, or incorrect items, we request you to contact our support team within 48 hours of delivery. We will ensure a quick resolution, including replacement or full refund at no additional cost to you.